Privacy Policy

PTHAWAII.COM RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY FROM TIME TO TIME AT ITS SOLE DISCRETION. YOUR USE OF THE SITE WILL BE SUBJECT TO THE MOST CURRENT VERSION OF THE PRIVACY POLICY AT THE TIME OF SUCH USE. YOUR CONTINUED USE OF THIS SITE, OR ANY GOODS, SERVICES, OR CONTENT ACCESSIBLE THROUGH IT, CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.


Last Updated on Fri May 29 18:57:33 UTC 2009

HIPPA


WHAT ON EARTH IS HIPAA AND WHAT DOES IT MEAN TO ME?


Our Goal is to be the leader in providing the highest quality physical therapy services to the people in our community.


Patient Privacy is a Top Priority at Physical Therapy Services of PTHawaii inc.


In 1996, Congress Passed the Health Insurance Portability and Accountability Act (HIPAA), a law that guarantees patients access to their medical records, gives patients more control over how their protected health information is used and disclosed, and provides recourse if one’s medical privacy is compromised. The act also protects the confidentiality of medical records.


Physical Therapy Services of Brattleboro, Inc. has always held privacy and confidentiality as vital components of healthcare delivery. We continue to do so. The HIPAA privacy law creates national standards to protect the rights of individuals’ medical records and other health information. All hospitals, physicians, allied health professionals, health plans, mental health agencies, nursing homes, alcohol and drug treatment centers, and other healthcare entities must comply with the new federal standards effective April 14, 2003.


It is important to note that health providers will no longer be able to share protected health information with spouses, parents of emancipated children, adult children, siblings, friends or others without written consent. As a result, the new federal law may cause friends and family frustration in performing tasks and gaining information taken for granted in the past. We apologize for any inconveniences, but must comply with the law or face very significant penalties.


We thank you for your assistance in helping us comply with this federal regulation, while recognizing some of these mandates will be different from previously accepted practices. Please be assured we will make every effort to comply with the law while serving the best interests of our patients at the same time.


NOTICE OF PATIENT INFORMATION PRACTICES


THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED OR DISCLOSED AND HOW YOU CAN GET ACCESS TO INFORMATION. PLEASE REVIEW IT CAREFULLY.


PHYSICAL THERAPY SERVICES OF PTHAWAII, INC.S LEGAL DUTY


Physical Therapy Services of PTHawaii, Inc. is required by law to protect the privacy of your personal health information, provide this notice about our information practices and follow the information practices that are described herein.


USES AND DISCLOSURES OF HEALTH INFORMATION


Physical Therapy Services of PTHawii, Inc. uses your personal health information primarily for treatment (for example, to contact you to provide appointment reminders via phone, email or mail, or to provide you with information about treatment alternatives or other health related benefits that may be of interest to you); obtaining payment for treatment (for example, sending copies of your notes to your insurance company to substantiate our claims); conducting internal administrative activities and evaluating the quality of care that we provide (for example, performing monthly quality assurance for Corporate Compliance to ensure that we are following applicable Federal and State laws).


Physical Therapy Services of PTHawaii, Inc. may also use or disclose your personal health information without prior authorization for public health purposes, for auditing purposes, and for emergencies. We also provide information when required by law.


In any other situation, Physical Therapy Services of PTHawaii, Inc.’s policy is to obtain your written authorization before disclosing your personal health information. If you provide us with a written authorization to release your information for any reason, you may later revoke that authorization to stop future disclosures at any time.


Physical Therapy Services of PTHawaii, Inc. will at all times do our very best to protect your personal health information but there may be instances during which your personal health information may be incidentally disclosed during the normal course of business. Some examples would include but are not limited to: conversations may inadvertently be overheard in our waiting area, our reception area, our billing area, our “gym” area (where there are often multiple patients using this area and where there is a curtained off treatment table), or emanating from a private treatment room. If you are a patient of ours who is being seen in the pool or if you are participating in a group class or activity such as a Yoga program other patients may overhear your discussions with your treating therapist. When messages are being played back from our answering machine, someone in the reception area may be able to hear the message. When filling out your intake sheet it is possible that someone sitting next to you may be able to view your paperwork as you write. Someone passing by may be able to transiently see your chart as a therapist is documenting in it or if copies of notes are being made for operational or payment purposes. Our computer access is password protected and our screen savers come on automatically after 1 minute and are also password protected but someone passing by may be able to briefly glance at an active screen that could have protected information on it in an email program, a word processing program, or in our billing software. When leaving a phone message for you we will only leave the minimum amount of information necessary for you in case the message could be overheard by someone else. If you wish to communicate via email we will also do our best to ensure that we use only the minimum amount of information necessary in our communications. Our appointment schedule will not be visible when not in use by unauthorized personnel but someone may be able to briefly view the schedule when it is being use by authorized personnel. Our fax machine is located in our billing office which is normally not accessible to clients but if a client is discussing a billing issue with our office staff they may be able to glance at a fax in our machine or at billing information in the billing office that is in current use.


Physical Therapy Services of PTHawaii, Inc.


PATIENT’S INDIVIDUAL RIGHTS


You have the right to review or obtain a copy of your personal health information at any time. You have the right to request that we correct any inaccurate or incomplete information in your records but we do not necessarily need to agree to these requests. You have the right to receive confidential information by alternative means or at an alternative address if you provide us with your request in writing. You also have the right to request a list of instances where we have disclosed your personal health information for reasons other than treatment, payment or other related administrative purposes.


You may also request in writing that we not use or disclose your personal health information for treatment, payment and administrative purposes except when specifically authorized by you, when required by law or in emergency circumstances. Physical Therapy Services of PTHawaii, Inc. will consider all such requests on a case by case basis, but the practice is not legally required to accept them.


CONCERNS AND COMPLAINTS


If you are concerned that Physical Therapy Services of PTHawaii, Inc. may have violated your privacy rights or if you disagree with any decisions we have made regarding access or disclosure of your personal health information, please contact one of our Physical therapists at the address listed below. You may also send a written complaint to the US Department of Health and Human Services