Privacy Policy

Last Updated: October 27, 2026

PT Hawaii (“PT Hawaii,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

• Contact Information: Name, email address, phone number, and message content you provide through our website contact form, by phone, or by email.
• Recovery Story Submissions: Name, email, phone number, clinic attended, experience rating, and the story you choose to submit through our “Share Your Comeback Story” form.
• Patient Forms: Information you provide on our referral and demographic forms, which are downloaded from our website and returned to us by [confirm: fax, email, in person].
• Health Information: Information we receive in connection with your care. This information is protected by HIPAA and described in our Notice of Privacy Practices.
• Usage Data: [Confirm after tracking review] General visit information, such as browser type and pages viewed, collected automatically through analytics technology.

Please do not include health information in our website contact form or in unencrypted email. To discuss your care, please call your clinic.

2. How We Use Your Information
We use the information we collect to schedule appointments and coordinate care, communicate with you about services and treatment, comply with applicable legal and regulatory obligations, and improve our website and services.

3. Recovery Stories and Testimonials
Submitting a story through our website does not authorize us to publish it. We will contact you and obtain a signed media release before publishing your name, image, or story.

4. Sharing of Information
We do not sell your personal information. We may share it with healthcare providers involved in your care, insurance carriers and payers as needed for billing, service providers who help us operate our website and business under confidentiality obligations, and government or law enforcement authorities when required by law.

5. HIPAA Compliance
As a covered healthcare entity, PT Hawaii complies fully with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our Notice of Privacy Practices.

6. Website Analytics and Cookies
Our website's homepage uses Google Analytics, which sets cookies to help us understand general website traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly. We do not use website analytics to collect protected health information.

7. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. No method of internet transmission is completely secure.

8. Your Choices and Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us directly.

9. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy
We may update this Privacy Policy periodically. The updated policy will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any updates.

11. Contact Us
PT Hawaii Compliance Officer

500 Ala Moana Blvd 6D Honolulu, HI 96813

(808) 680-9123

‍info@pthawaii.com – Attention: Compliance Officer